IT Controls Manager
Halifax, Nova Scotia
Our client has been in business for over 100 years with a global presence, and over 1000 employees worldwide. They understand and work with complex financial requirements, therefore offering a suite of prestigious services and products used in the development of customized financial solutions to address those requirements. Their extensive international resources allow them to draw upon the best, to understand complex financial requirements of international clients. They have a current requirement for an IT Controls Manager to join their growing team in Halifax, Nova Scotia.
Responsibility for the leadership of the Group Technology IT Controls function and for the design, implementation, delivery and support of associated processes and procedures for company offices.
- Responsibility for the leadership of the IT Controls team, ensuring continuity and operational adequacy of support resources/services.
- The management of IT Controls service availability to ensure that the level of service delivered matches or exceeds the agreed needs of the business in a cost effective manner.
- Effective leadership of specialist technical staff including management of external consultancy/contract resources.
- To ensure that IT Controls processes and procedures are delivered and operated according to the principles of professional practices and standards, accountability, openness, clarity of roles and responsibilities, and that there are effective systems for delegation, audit and control.
- The authorisation and allocation of appropriate access rights to area such as networks, systems, applications, data, email facilities and internet / intranet facilities and physical assets such as server rooms, communication cabinets etc.
- Provision and monitoring of control activities to ensure that changes in responsibility, new starters and leavers are all controlled, and measures taken to ensure that confidentiality, integrity and availability are maintained.
- Ensure that all monitoring activity complies with the requirements of applicable regulatory frameworks including but not limited to data protection and human rights legislation.
- The identification and investigation of unauthorised access and for ensuring compliance with relevant policies and legislation.
- Ensuring the resolution (both reactive and proactive) of issues within the IT Controls remit including the classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents/reoccurrence.
- Assess, ensure and report on the conformity to IT controls, processes, deliverables, and services against the criteria of agreed standards.
- Analysis, measurement, reporting and improvement of the IT Controls services.
- To maintain an in-depth knowledge of necessary technical specialisms within own area of responsibility and to provide expert advice regarding them. This includes maintaining an appropriate awareness of international legislation and standards relating to information controls and applicable security frameworks.
- Leadership: Identifies goals/objectives, and motivates/coaches/leads others towards their achievement.
- Delegation: Delegates tasks, responsibilities and authorities effectively.
- Goal Orientation: Maintains focus on agreed objectives and deliverables.
- Providing Direction: Directs others to undertake specified tasks.
- Strategic Perspective: Keeps overall objectives and strategies in mind while also taking into consideration corporate, industry and professional standards.
- Business Continuity Planning: Within the context of IT Controls, understands and implements methods, techniques, countermeasures and contingency arrangements relating to the serious disruption of technology services.
- Professional Practices: People Management, Capacity Management, Availability Management, Configuration
- Management, Change Management, Network Management.
- Regulation and Legislation: Understanding of relevant international and domestic legislation applicable to the IT Controls environment (e.g. SOX, data protection, human rights and cyber related topics).
- Consultancy: Understands the principles, processes and practices associated with consultancy within the technology environment.
Problem Solving Requirements:
The resolution (both reactive and proactive) of problems throughout the information system and technology lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.
Using appropriate approaches, to:
- Analyse and identify trends for all incidents and problems, resolving them in order of the level of business disruption they cause.
- Manage, control and resolve all problems, by diagnosis of their root cause.
- Innovate "work-arounds" and "quick fixes" wherever possible and/or necessary.
- Prevent avoidable incidents and problems wherever possible, by taking proactive actions to reduce or remove the cause and impact of any incidents and problems.
Typical tools and techniques used:
- Incident management and analysis techniques, and Service Desk tools used for the recording and management of all incidents.
- Configuration Management Database (CMDB) for the management of technology assets and components through their life cycles, including their relationships to other technology components.
- Knowledge Management tools for learning from past experience.
- Known Error database for logging and referencing 'work-rounds' and 'quick fixes'.
- Statistical analysis and trending tools, such as spreadsheets.
- Component Failure Impact Analysis (CFIA) techniques.
- System Outage Analysis (SOA) techniques.
- Effective and efficient coordination and management of problems, including communication to stakeholders on the progress of resolution and estimated time (ETA) for restoration of service environment.
The role requires that the individual ideally has:
- Three years’ experience in a Technology or Controls role combined with two years’ specific experience in an IT Controls specific role.
- A proven track record of delivering similar capabilities.
- Supporting industry level qualifications.
- A willingness to travel to other offices to a level necessary to performance the role effectively.
To find out more about this great opportunity, please contact Jackie Gilbert at Jackie@venor.ca