Supervisor

St. John’s, Newfoundland

Our client, an international leader in wireless communications and one of the most highly regarded employers in Atlantic Canada, is seeking a Temporary Supervisor to manage a team of Billing Analysts in St. John’s, Newfoundland. This is a very progressive employer with a great corporate culture and a scope of projects that are not typically seen in Atlantic Canada.

Key Responsibilities:
  • Ensure all billing activities are completed accurately and on time
  • Oversee day to day activities of team members and monitor work assignments to ensure all resources are fully utilized
  • Analyse large volumes of data to generate valuable insights, prepare comprehensive reporting, reconciliations, quality assurance checks, audits, and trend analysis
  • Preparation of management reports in conjunction with the Billing Manager
  • Coordinate with IT on system issues and work with the Billing Manager to establish priorities
  • Review of manual billing and credit notes for accuracy and approval of high dollar value invoices
  • Work on ad-hoc projects as needed
  Key Performance Indicators:
  • Month end billing activities completed within target
  • Completion of other billing activities (ad-hoc, service/installation, task completion, etc.) within established targets
  • Accuracy of billing month end figures (% based)
  • On time and ‘right first time’ billing/invoicing
  • Credit notes as a percentage of invoices issued

The ideal candidate will be able to deal with complex billing issues and be able to manage stressful situations, particularly during month end activities. You will have experience in handling Billing processes, Billing systems and tools for standard billing activities in Telecommunication domain.  You demonstrate balance between active support and delegation as well as good judgement on escalating issues. The successful candidate will exhibit leadership in terms of supporting junior team members, effectively following up on work assigned to team members. Demonstrating a sense of urgency when dealing with billing issues for key customers you will have a strong customer focus, striving for customer excellence.

If you thrive in a diverse and challenging environment, forward your resume to Craig Coady via craig@venor.ca

 

Supervisor

St. John’s, Newfoundland

Our client, an international leader in wireless communications and one of the most highly regarded employers in Atlantic Canada, is seeking a Temporary Supervisor to manage a team of Billing Analysts in St. John’s, Newfoundland. This is a very progressive employer with a great corporate culture and a scope of projects that are not typically seen in Atlantic Canada.

Key Responsibilities:
  • Ensure all billing activities are completed accurately and on time
  • Oversee day to day activities of team members and monitor work assignments to ensure all resources are fully utilized
  • Analyse large volumes of data to generate valuable insights, prepare comprehensive reporting, reconciliations, quality assurance checks, audits, and trend analysis
  • Preparation of management reports in conjunction with the Billing Manager
  • Coordinate with IT on system issues and work with the Billing Manager to establish priorities
  • Review of manual billing and credit notes for accuracy and approval of high dollar value invoices
  • Work on ad-hoc projects as needed
  Key Performance Indicators:
  • Month end billing activities completed within target
  • Completion of other billing activities (ad-hoc, service/installation, task completion, etc.) within established targets
  • Accuracy of billing month end figures (% based)
  • On time and ‘right first time’ billing/invoicing
  • Credit notes as a percentage of invoices issued

The ideal candidate will be able to deal with complex billing issues and be able to manage stressful situations, particularly during month end activities. You will have experience in handling Billing processes, Billing systems and tools for standard billing activities in Telecommunication domain.  You demonstrate balance between active support and delegation as well as good judgement on escalating issues. The successful candidate will exhibit leadership in terms of supporting junior team members, effectively following up on work assigned to team members. Demonstrating a sense of urgency when dealing with billing issues for key customers you will have a strong customer focus, striving for customer excellence.

If you thrive in a diverse and challenging environment, forward your resume to Craig Coady via craig@venor.ca