Lead Support Technician

Venor is proud to partner with Cabco Communications Group on their search for a Lead Support Technician to join their team in Dartmouth, Nova Scotia.

Cabco Communications Group is a proudly local, Nova Scotia-based organization known for delivering reliable communications and managed IT solutions to clients across a wide range of industries. Built on integrity, collaboration, and long-term relationships, Cabco has established a strong reputation for both technical excellence and customer service.

Their team environment is collaborative, high-performing, and hands-on, offering the opportunity to work alongside experienced professionals who value mentorship, continuous learning, and practical problem-solving. This is an opportunity to join a company where people genuinely care about one another’s success and where technical expertise is paired with a strong commitment to client outcomes.

The Opportunity

The Lead Support Technician will play a key role within Cabco’s Managed IT Solutions division, acting as a senior escalation resource across diverse client environments. This individual will contribute across infrastructure, cloud solutions, networking, security, automation, and documentation, while mentoring junior team members and helping align technology solutions with customer needs.

What You will Do

• Design, implement & support infrastructure: servers, virtualization (VMware/Hyper‑V), and cloud (Azure, AWS).
• Build & support cloud/hosted environments: Microsoft 365/O365, Exchange (2013+), SharePoint, SQL, Azure AD/Entra.
• Administer core Microsoft services: Active Directory, Group Policy, Windows Server (2012+), Windows 10/11.
• Secure remote access & networking: Configure VPNs, VLANs, traffic policies, and enterprise security system solutions (Fortinet/Checkpoint or similar).
• Own the full lifecycle: Research, diagnosis, troubleshoot, and resolve; document thoroughly; escalate appropriately.
• Automate & document: Use PowerShell (and VBScript/Batch/SQL), maintain network/DR documentation, standards, and SOPs.
• Manage platforms & tools: Maintain RMM/PSA systems (e.g., ConnectWise) and keep project/ticket documentation up to date.
• Hardware & backup: Work with server-grade hardware, SAN/NAS storage, PDUs, and backup solutions (local/online).
• Security first: Apply current security best practices, EDR/AV, patching, and policy enforcement.
• Coach & collaborate: Mentor junior technicians and contribute to a positive, learning-focused team culture.
• Stay current: Track industry trends and recommend improvements.

What You Bring

• Post-secondary education in IT, Computer Science, Networking, or equivalent experience.
• 5+ years in IT support/technical support/engineering with Tier 3 responsibilities.
• Technical strengths across Microsoft stack, virtualization, networking, cloud platforms, scripting, and hardware.
• Excellent customer service, communication, troubleshooting, and organizational skills.
• Backup design & operations
• Windows Server management at scale
• Valid driver’s license.

Nice-to-Haves

• Antivirus/EDR administration.
• Networking architecture/design.
• Experience with Citrix or RMM/PSA platforms.
• Certifications: Microsoft, CCNA, VCP, Citrix, Fortinet NSE, Check Point, SonicWall CSSA, ConnectWise.

Why Join Cabco

• Competitive compensation package.
• Comprehensive health, dental, and vision benefits.
• Performance-based incentives.
• Ongoing training and professional development support.
• A collaborative and team-oriented culture that values mentorship and growth.
• The opportunity to join a respected local organization that prioritizes safety, integrity, customer service, and community involvement.

How to Apply

To learn more about this opportunity, please send your resume to Nick Misener (nick@venor.ca) and Vanessa Rodriguez-Garcia (vanessa@venor.ca).

Cabco Communications Group is committed to fostering a diverse and inclusive workplace and encourages applications from all qualified individuals.

Experience a culture that puts safety first, prioritizes the well-being of our people, delivers outstanding service to our customers, gives back to communities, fosters growth opportunities, and upholds the highest standards of integrity.

Ready to take the next step in your career and be part of a team that genuinely cares?