Are you a dynamic and results-driven leader with a passion for sales, service excellence, and people development? We are seeking a Branch Manager to lead a designated branch within our trading area, driving business growth, member engagement, and staff development.

About the Role

As a Branch Manager, you will be responsible for executing all aspects of the Member Experience Model, growing and retaining our membership base, coaching and developing a high-performing team, and achieving branch business and operational targets. In this role, you will also provide hands-on support in various branch functions as needed to ensure exceptional service and operational efficiency.

Key Responsibilities

Sales Leadership & Business Growth

• Meet or exceed branch business targets, including loans, deposits, membership growth, and non-interest income.
• Coach, develop, and manage branch staff to achieve individual and collective performance goals.
• Proactively build strong member relationships to fulfill financial needs and expand business opportunities.
  

Service Leadership

• Ensure exceptional member experiences by meeting or exceeding service standards.
• Lead by example in resolving member concerns and applying the Member Problem Resolution Process effectively.
  

People Leadership

• Manage human resources planning, scheduling, and performance management for the branch team.
• Foster an engaged and motivated team through coaching, training, and recognition.
• Act as an ambassador for the organization, both internally and externally.
  

Business Development

• Drive business and membership growth by acquiring new members and deepening banking relationships.
• Build and leverage a strong network of referral sources through Centres of Influence (COI) partnerships.
  

Qualifications & Skills

• Bachelor’s Degree in Business (or a related field) with a minimum of six years of relevant experience, including at least three years in a supervisory role within a financial institution.
• Strong leadership, sales, and relationship management skills.
• Deep knowledge of financial products, services, and industry trends.
• A commitment to exceptional service standards and member satisfaction.
• Proven ability to lead, develop, and motivate a high-performing team.
• Strong decision-making, problem-solving, and conflict resolution skills.
• Excellent multitasking and time management abilities.
  

Why Join CUA?

This is an exciting opportunity to lead a thriving branch, shape the member experience, and drive impactful business growth within a dynamic and supportive environment. If you are a strategic leader with a passion for sales, service, and people development, we’d love to hear from you! Interested candidates can send their cover letter and resume to Shardeigh McGillivray via shardeigh@venor.ca and/or Bryanna McVicar via bmcvicar@venor.ca