Clinical Solutions Specialist

Adaptiiv logo

On behalf of Adaptiiv, Venor is recruiting a Clinical Solutions Specialist that will contribute to their mission to transform the patient experience with 3D printed patient-specific accessories for use in radiation therapy. Apadtiiv fosters a culture of innovation, collaboration, diversity, creativity, growth, and success. We are looking for individuals who have exceptional talent and an entrepreneurial drive to contribute to the ongoing fight against cancer.

Reporting to the Director of Clinical Solutions, the Clinical Solutions Specialist is responsible for driving customer engagement, software usage, and resolution of issues that impact customer experience and satisfaction. The Clinical Solution Specialist acts as a customer advocate and is well informed with respect to marketing messages, relevant regulatory actions, and support requests, and must maintain a working knowledge of the Adaptiiv product roadmap and contribute customer feedback to the Product Manager. This position is the navigational guide through each phase of the customer’s journey including installation, training, education, hand-over for clinical care, services, support, and ultimately renewal. If you are passionate about making a difference, we would like to hear from you!

What you’ll be doing:

  • Developing a trusted advisor relationship with Adaptiiv customer portfolio
  • Providing technical customer support
  • Advising and overseeing customer implementation, training, and development of best practices to continually drive business value and return on customer investment
  • Increase customer retention and satisfaction by conducting regular research and assessment using internal and customer-developed key performance metrics
  • Serving as a customer advocate, including collecting product improvement requests, sharing oncology trends, and best practices
  • Work closely, and when needed, take the leadership role for all types of customer escalations through reporting to resolution
  • Maintaining deep knowledge and a high level of proficiency across product lines
  • Inputting detailed records of training activities into company information systems, including customer technical questions, installation, and systems integration issues to ensure accurate updated customer information is available
  • Serving as customer advocate including the collection of product improvement requests, sharing of radiation oncology trends & best practices
  • Documenting and work closely with customers on all types of customer escalations through reporting to resolution
  • Providing QA or technical issues and assurance that solution is well tested
  • Providing feedback to internal stakeholders including Product Teams, Operations, Marketing, and Sales

What we are looking for:

  • M.S. or PhD in Medical Physics, with a minimum of 3-5 years of clinical radiation therapy experience OR Certified Medical Dosimetrist with 3-5 years of clinical radiation therapy experience
  • Experience with treatment planning software, ideally Varian Eclipse Treatment Planning System
  • Proficiency in other treatment planning systems is an asset
  • Expertise with brachytherapy techniques and planning software preferred
  • Experience in the provision of training an asset
  • Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint
  • Exceptional communication and writing skills
  • Excellent interpersonal skills and the ability to communicate with stakeholders at all levels
  • Strong time-management and organizational skills including the ability to prioritize workload
  • Written and verbal fluency in English, other languages are an asset
  • Previous experience working in a start-up or high-growth environment is an asset

At Venor, we value and celebrate diversity. We welcome applications from all individuals of any race, color, religion, gender identity, orientation, national origin, or disability status.

To learn more about this opportunity, contact Craig Coady via craig@venor.ca Nick Misener via nick@venor.ca, or Steph MacIntosh via steph@venor.ca.

Application Form

For: Clinical Solutions Specialist
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