Labour Relations Officer

St. Catharines, ON (On-Site)

Important News – In person interviews will take place in Niagara on the Lake on Thursday June 23rd 2022. If an application comes in after June 22nd, CMSG will continue those interviews virtually.

The Canadian Merchant Service Guild promotes the social, economic, cultural, educational and material interests of their members, which represent the majority of Ships’ Officers and Marine Pilots in the Canadian Maritime Industry. With experienced staff across Canada, they provide service and act as an advocate for the interests and improvements of their members. On their behalf, we are seeking a Labour Relations Officer to join their team on-site in St. Catharines, Ontario.

The Labour Relations Officer will be responsible for:

  • Investigating inquiries and complaints from members regarding workplace issues and intervene when necessary to resolve disputes with employers.
  • Processing grievances, you will represent members at disciplinary hearings and grievance hearings.
  • As a skilled negotiator, you will work with collective agreements, organizing negotiations meetings, writing drafts and formal contract proposals, and formulating negotiating committees.
  • As chair on the union side of the negotiating sessions, you will provide updates to stakeholders and determine correct interpretations of contract clauses as well as providing strategic negotiation guidance.
  • Performing Branch office operations, handle inquiries from other Guild offices and outside organizations, keep publications up-to-date, process and reply to any correspondences.
  • The Labour Relations Officer will refer members to employer EAP programs when appropriate and provide advice to members regarding educational opportunities and certification issues.
  • Acting as an advocate on behalf of members, you will assist with safety issues, obtaining approval for leave or other contractual entitlements, pension, and retirement issues, obtaining disability and injury on duty benefits.
  • Maintaining positive relationships with the membership, you will keep the Branch President, Branch Secretary – Treasurer and District Vice President aware of relevant issues in the region and take advantage of opportunities to meet with members aboard vessels or ashore. 


  • Along with 5-10 years experience in labour relations, preferably in a union environment, a post secondary education in commerce, industrial relations or law would be considered an asset.
  • You are able to deal appropriately with members experiencing highly stressful situations and handle sensitive and confidential information in a discreet and professional manner.
  • As a skilled communicator, you ensure that all relevant information and issues are brought to the attention of the correct parties.
  • Bilingualism in both official languages will be considered an asset as well. 

Note: Some travel will be involved in this role and it is on-site, Monday to Friday in St. Catharines.

Venor Diversity, Equity, Inclusion & Belonging (DEIB) Statement:

At Venor, we embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. If you require any accommodation in the application and interview process, please let us know (including different materials or otherwise).

To apply please forward your resume to Junior Roberts via Junior@venor.ca quoting CMSG-14-ON in the subject line.

Application Form

For: Labour Relations Officer
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