Customer Service Representative

Dartmouth, NS

We are excited to partner with Canadian Bearings in their search for a Customer Service Representative to join their growing team in Dartmouth, Nova Scotia.

Canadian Bearings is a trusted supplier of industrial operations worldwide with a culture of accountability, authenticity, and continuous development. They are seeking a dedicated and engaged individual who is ready and willing to challenge themselves by utilizing their unique collection of knowledge, skills, and experience in new ways.

The key responsibilities are:

  • Act as the first point of contact for customers via phone, email, or in-person.
  • Complete order processing (including freight selection, order reception by phone, e-mail, in-person, and customer invoicing).
  • Engage in product sourcing, quoting and quote follow-up, ordering, and expediting activities based on customer requirements.
  • Effectively manage and resolve customer concerns, identifying issues and suggesting/implementing appropriate solutions; escalate more complex issues as appropriate.
  • Ensure completion, submission, and reporting (when required) of all appropriate paperwork (i.e., proof of delivery, receipts, invoices, etc.).
  • Build and maintain sustainable relationships with customers and vendors and collaborate with internal/external teams to ensure high service levels.
  • Provide after-hours on-call customer support, when required/assigned
  • Actively engage in continuous learning and development, including expanding personal knowledge of CB products & processes.

As the successful candidate, you have a minimum of 3-5 years of experience in customer
service/inside sales in the industrial distribution industry. You are well organized with strong communication skills, and you take great pride in your work. You are proficient in using MS OfficeSuite and other software applications.

This is a great opportunity to utilize your skills, knowledge, and experience while at the same time offering you a position that you will find both challenging and rewarding as you realize your potential and achieve your career goals.

At Venor, we value and celebrate diversity. We welcome applications from all individuals of any race, color, religion, gender identity, orientation, national origin, or disability status.

If you are ready for a new challenging opportunity with a growing company, contact Tommy Grant via tommy@venor.ca & Erika Hildebrand via erika@venor.ca for more insight.

Application Form

For: Customer Service Representative
In doc, docx or pdf format, 10 MB max
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