Director of Digital Operations

Are you passionate about leveraging cutting-edge technology to transform how we educate and support students? Do you thrive in dynamic environments where innovation meets leadership? We are seeking an ambitious and forward-thinking Director of Digital Operations to join Keyin College and lead their digital transformation journey. This is your opportunity to make a lasting impact on the future of education, enhancing the student experience through the power of digital solutions. If you’re ready to drive change and create a digital-first strategy in a vibrant and growing institution, we want to hear from you!

Keyin College is a leading educational institution committed to providing exceptional learning experiences and fostering innovation in higher education. Located in St. John’s, Keyin College is dedicated to academic excellence, student success, and technological advancement.

Reporting to the VP, Innovation and Growth, the Director of Digital Operations will play a crucial role in shaping the technological landscape of the institution, supporting their commitment to academic excellence, student success, and operational efficiency.

Key Responsibilities include but not limited to following:

Strategic Planning and Leadership

• Develop and implement a comprehensive digital strategy aligned with the college’s mission and goals.
• Lead the Digital Operations team, fostering a culture of innovation, collaboration, and continuous improvement.
• Collaborate with senior management to identify and prioritize digital initiatives and projects.

Team Management:

• Lead and mentor a team of IT professionals, fostering a collaborative and inclusive work environment.
• Provide guidance, training, and performance evaluations to ensure high standards of service delivery.

Digital Innovation and Transformation:

• Identify emerging technologies and trends that can benefit the college, proposing and leading digital transformation initiatives.
• Drive the adoption of digital solutions that enhance the student experience, streamline administrative processes, and support teaching and research.
• Collaborate with academic departments to develop and implement e-learning and digital content strategies.

Digital Infrastructure Management:

• Oversee the maintenance and enhancement of the college’s digital infrastructure, including networks, servers, and cloud services.
• Ensure the reliability, security, and scalability of digital systems and platforms.
• Implement best practices for data management, cybersecurity, and disaster recovery.

Cybersecurity Oversight: 

• Implement and maintain robust cybersecurity measures to protect the college’s data, networks, and information systems from potential threats and breaches.

Technology Integration and Support:

• Manage the integration of new technologies and systems to enhance the academic and administrative functions of the college.
• Provide technical support and training to faculty, staff, and students to optimize the use of digital tools and resources.
• Monitor and analyze the performance of digital systems, addressing issues promptly to minimize disruptions.
• Evaluate and recommend emerging technologies and software solutions that align with educational needs and improve operational efficiency across departments.

Budget Management: 

• Develop and manage the IT department budget, ensuring cost-effective procurement of hardware, software, and IT services while maintaining quality and reliability.

Compliance and Policy: 

• Ensure compliance with relevant regulations, including data protection laws (e.g., GDPR, PIPEDA), and develop IT policies and procedures to uphold security and privacy standards.

Vendor and Stakeholder Management:

• Manage relationships with technology vendors, negotiating contracts and ensuring service level agreements are met.
• Engage with internal and external stakeholders to gather requirements, provide updates, and address concerns related to digital operations.
• Represent the college in industry forums and networks, staying informed about best practices and regulatory requirements.
• Negotiate and manage relationships with IT vendors, contractors, and service providers to optimize service delivery and support ongoing IT initiatives.

Collaboration: 

• Work collaboratively with academic and administrative departments to understand their IT needs and provide timely solutions and support.

Disaster Recovery and Business Continuity: 

• Develop and maintain plans for IT disaster recovery and business continuity to minimize disruption and ensure timely recovery of critical systems and services.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field. Master’s degree preferred.

• Minimum of 7 years of progressive experience in IT management, preferably in a higher education or academic setting.

• Proven leadership skills with experience in managing and developing high-performing IT teams.

• Strong understanding of IT infrastructure, cybersecurity practices, and emerging technologies.

• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

• Strategic thinker with the ability to align IT initiatives with organizational goals and priorities.

• Relevant certifications (e.g., CISSP, CISM, ITIL) are a plus.