IT Manager

Remote within Eastern Canada
Introhive logo

Venor is proud to partner with our Introhive in their search for an IT Manager. Named among Canada’s Best WorkPlaces™ for Start-ups and for Women, Deloitte Technology Fast 50™ and Fast 500 Awards, and Great Place to Work® certified in Canada, Introhive’s AI-powered SaaS platform is designed to help organizations realize the full value of their relationships and data, increase employee productivity and improve customer experience management.

The IT Manager will be responsible for overseeing technical projects, procedures, and documentation, including process improvement initiatives and the day-to-day management of the IT customer service team. The successful candidate will have professional experience in IT project management and leading agile/scrum activities, and exhibit strong problem-solving and analytical skills. A track record of delivering complex projects on time with exceptional attention to detail is a must. This position can be worked out of Introhive’s Fredericton, Saint John, or Halifax office, or remote within Canada (with periodic travel on-site).

What you’ll be doing:

  • Developing, improving, and documenting IT procedures to reduce toil and improve consistency
  • Leading Agile/Scrum activities to deliver project work on time
  • Leading technical staff in requirements gathering and planning for technical projects
  • Mentoring and coaching team members
  • Managing the full IT hardware asset lifecycle, including specifying and purchasing laptops, mobile devices, monitors, printers, conferencing equipment and accessories 
  • Managing on- and off-boarding of users
  • Managing IT customer service team supporting both local users as well as a global workforce, including maintenance, troubleshooting, and general issue resolution
  • Supporting a variety of services, technologies and environments. Includes MDM management of Mac OS X and Windows 10/11 computers, maintenance of simple office networks, and management of a large portfolio of SaaS applications, including Google Workspace
  • Championing a focus on automation of processes
  • Continuously monitoring and improving the security of internal IT software systems, networks and hardware

What we are looking for:

  • College diploma or a university degree with 5+ years experience in system/network administration; or a combination of equivalent experience, education, and training/certifications
  • Experience leading and growing a team of IT professionals
  • Ability to learn quickly and pick up new technologies
  • Strong listening, writing and verbal communication skills
  • Self-starter, able to manage multiple tasks and adjust to changing priorities
  • Demonstrated ability to problem-solve tough issues whether they relate to people, processes, or technology

What’s in it for you:

  • An incredible group of peers and leadership to work and learn from and with 
  • Personal and professional growth 
  • Educational opportunities
  • RRSP matching 
  • Health and dental coverage 
  • Mental health support and coverage 

At Venor, we embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. If you require any accommodation in the application and interview process, please let us know (including different materials or otherwise).

For more information on this exciting opportunity, please reach out to Steph MacIntosh via steph@venor.ca or Nick Misener via nick@venor.ca.

Application Form

For: IT Manager
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