Venor is excited to partner with Nova Trucks Centres to hire a Service Manager in their Dartmouth, Nova Scotia location. The role of Service Manager is pivotal in ensuring the department operates with the highest efficiency and profitability. As a key leader within the service department, the ideal candidate will spearhead transformative initiatives that drive business growth and foster robust customer relationships. This position is not just about managing daily operations but about setting strategic directions that align with the company’s overarching goals.

The Service Manager is accountable for the overall integrity, expansion, and financial success of the service department. This includes developing and implementing strategies that support company objectives, managing operational expenses, and driving continuous improvements. By maintaining high customer service standards and cultivating trusted relationships, the Service Manager ensures that every customer interaction reflects the company’s commitment to excellence.

A critical aspect of this role is to lead, inspire, and coach employees, helping them achieve both personal and company goals. The successful candidate will actively pursue business growth opportunities within the territory, collaborating closely with Sales and Parts Teams. By fostering a sense of urgency and a team-oriented environment, the Service Manager will contribute to consistent growth and improvement within the department.

Key Responsibilities:

• Model Safe Work Behaviors: Promote and uphold safe, environmentally sound, and healthy work practices in line with company values.
• Achieve Service Objectives: Manage and meet all service department goals, providing necessary administrative and policy guidance.
• Maintain Customer Service Standards: Ensure high customer service standards and build trusted relationships with clients.
• Financial Oversight: Review and monitor operational expenses and financial reports to develop and implement service business improvements.
• Leadership and Coaching: Lead, inspire, and coach employees to achieve both personal and company objectives.
• Business Growth: Actively pursue business growth opportunities and collaborate with Sales and Parts Teams.
• Foster Team Environment: Promote a sense of urgency and a collaborative team environment to drive consistent growth and improvement.

Job Qualifications:

The ideal candidate will possess post-secondary education or technical qualifications, coupled with a minimum of 5 years of industry experience in a leadership position, preferably within a related industry. A strong safety consciousness, technical aptitude, and in-depth knowledge of the trucking or associated industry are essential. Experience in planning and budgeting, strong organizational skills, and proficiency in Microsoft Applications are also necessary. The successful candidate must be strategic and influential, with excellent analytical, problem-solving, and conflict management skills. Flexibility to manage multiple priorities in a fast-paced environment is essential.

A customer-centric approach, combined with proven leadership, coaching, and team development abilities, is crucial for success in this role. Effective communication and strong interpersonal skills are required to interact with internal and external customers at all levels. As the ideal candidate you have a strong business acumen with the ability to oversee financial operations, along with a mindset for continuous improvement.

If you are interested in learning more about this position, please contact Erika Hildebrand via erika@venor.ca and Rose MacAuley via rose@venor.ca.

At Venor and Nova Truck Centres, we embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences.

We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities.