Trusteeship Worker

Halifax, NS

Since 1987, Phoenix Centre for Youth has passionately supported and empowered youth while contributing to a thriving community. With thirteen locations across Halifax, N.S., they offer comprehensive care for youth aged 11-24 and their families. At Phoenix, they believe in honoring individual needs and strengths, recognizing that everyone is a leader in their own life, and they lead in providing unwavering support.

Reporting to the Manager, the Trusteeship Worker is responsible for providing financial literacy support and assistance for youth within the Trusteeship Program. The Trusteeship Worker works with financial institutions, income assistance, employers, banks, and creditors to ensure effective service delivery as required. The Trusteeship Worker ensures program delivery aligns with Phoenix’s mission, vision, and philosophy while also supporting the agency’s dedication to diversity, equity, and inclusion through engaging in learning opportunities, critical self-reflection, and ongoing professional development.

Key Responsibilities

  • Keep accurate and up-to-date financial records for all transactions within the Trusteeship program, using approved platforms/formats, including QuickBooks (online) and Excel;
  • Work with youth to provide financial literacy support for youth that addresses their current and specific needs;
  • Work with other Phoenix programs to provide financial literacy workshops for youth, as well as staff to best support youth with basic financial literacy;
  • Support youth with financial management skills, including budgeting, debt reconciliation and/or consolidation, income tax filing, and initiating and/or navigating CRA processes;
  • Provide support for a caseload of up to 40-50 youth within the trusteeship program;
  • Liaise and maintain relationships with landlords and property managers within HRM;
  • Work closely with the Director of Finance, ensuring financial records accurately balance;
  • Ensure accuracy and detailed notes are maintained when making appropriate payments on behalf of youth in the program;
  • Work with financial institutions: CRA, Employment Support and Income Assistance, employers, banks, creditors, and other financial institutions as required by the program;
  • Liaise with other agencies on behalf of youth and programs and participate in community committees, projects, or activities as appropriate;
  • Attend meetings relevant to the Trusteeship program, including provincial monthly trustee steering committee meetings;
  • Advocate with community agencies to ensure that the needs, barriers, and strengths of youth who are at-risk and homeless are addressed;
  • Conduct public education presentations about the agency and how youth benefit from support;
  • Complete and maintain records, assessments, daily statistics, and files, and ensure confidentiality is protected;
  • Compile statistics and data for the youth accessing the trusteeship program that will assist with the outcomes and evaluation of this initiative;
  • Commit to the development of the agency and participate in internal committees, projects, and activities;
  • Assist in program and service development to ensure that quality, effective, and client-centered programs, and services are delivered;
  • Provide a supportive environment and foster a therapeutic milieu that promotes youth empowerment.

As the ideal candidate, you possess a degree or diploma in business administration or an equivalent financial undergraduate qualification. Additionally, a social service undergraduate degree like psychology or counseling, or equivalent experience and education is considered an asset. Registration or candidacy for registration, certification, or membership in a related professional body is desirable where applicable. A minimum of two years experience in finance, banking, or a related service-facing sector is required, along with demonstrated proficiency in Microsoft Office tools and QuickBooks (online). Additionally, the successful candidate will ideally have a minimum of two years of experience in youth engagement, providing case management and advocacy. Familiarity or a commitment to obtain Non-Violent Crisis Intervention (CPI), Applied Suicide Intervention Skills Training (ASIST), and standard first aid certification within six months of hire is required.

The successful candidate will exhibit high-level interpersonal, communication, and organizational skills, with the ability to facilitate group work and workshops with youth and foster healthy rapport with young individuals. The role demands the ability to function primarily autonomously while being a cooperative team member. A strong understanding of financial literacy, trusteeship programs, effective money management, youth development, homelessness issues, and anti-oppressive practices is crucial. Experience in program development, working for non-profit organizations, and financial management, and an awareness of mental health, substance abuse, and crisis intervention, as well as a strong knowledge of community resources and social service delivery systems, is considered an asset.

As a member of the staff you will represent the diversity of the people and communities they serve is of the utmost importance. Phoenix is committed to reducing barriers that have traditionally impacted access to employment and career growth. As such, applicants are encouraged to self-identify their ethnicity, and or race, gender, sexuality, ability, etc. Applicants are also invited to share their pronouns in their cover letter or resume.

Interested candidates are asked to please forward their resumes to James Willies at James@venor.ca for review and potential confidential conversation.  

Alternatively, if applying directly via this posting and you wish to attach a cover letter, please ensure to attach in one document with your resume when attaching to your submission.

Application Form

For: Trusteeship Worker
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