​​About WCB Nova Scotia

The Workers’ Compensation Board of Nova Scotia (WCB) is the province’s provider of workplace injury
insurance. We inform and inspire Nova Scotians in the prevention of workplace injury; but if it occurs, they support those whose lives it touches by championing a timely return to safe and healthy work. WCB also provides caring, compassionate support in the wake of workplace tragedy.

This role starts as a two-year term with the possibility of becoming permanent.

About The Opportunity

Venor is proud to partner with WCB on their search for a new Modern Workplace Support Specialist to
join their team. Reporting to the Manager, Solution Delivery, the Modern Workplace Support Specialist will provide tier 2 support for the WCB’s suite of Microsoft Modern Workplace products (the application suite), with an initial focus on SharePoint and then extending into supporting aspects of Microsoft Office 365, MS Teams, MS Power Platform, etc. This position will ensure that our adoption of Microsoft Modern Workplace solutions is nurtured and supported while providing end-user support for issues that may arise throughout the workday. This position is also responsible for identifying areas of knowledge gaps and developing and delivering WCB-specific training aids or promotion of Microsoft’s available training. Work within this level of the Information Technology Services Group covers a broad band of work-critical to the smooth operation of service and technical systems within the WCB’s evolving Modern Workplace application suite (MWAS).

The position will act as the first point of functional escalation for issues and inquiries related to WCB’s MWAS, with an initial focus on SharePoint sites and services built on the Power Platform; but with a growing emphasis on all elements of the suite. They will be expected to resolve basic functionality issues, and workflow issues, as well as create subsites, pages, lists and libraries for all SharePoint sites. They will also maintain and update configurations on various services which are built on a combination of SharePoint functionality and Power Platform; as well as conduct various audit activities, such as role permissions and access levels. The incumbent will identify areas of knowledge gaps and develop WCB-specific training aids or identify and promote Microsoft available training; develop and deliver lunch and learns, and in some cases create one-on-one coaching opportunities for the Help Desk and/or power users. On an operational basis, this role will be considered the MWAS subject matter expert. Work at this level is distinguished by ITS’ focus on ensuring the effective and efficient application of information technology by the end user. As such, the resolution of day-to-day application problems and the ongoing assessment of user satisfaction and areas for improvement in relation to the MWAS is a major responsibility.

About You

As the ideal candidate, you satisfy the following requirements:

• A university degree in computer science or related field, such as mathematics, engineering or physics, plus 2 years experience in a technical support/support specialist position focused on M365.

OR

• A university degree plus completion of a minimum 1-year certificate program in business computing from a recognized technical school, plus 2 years experience in a technical support/support specialist position focused on M365

OR

• Graduation from a community college or technical school 2 or 3-year program in business computing, plus 3 years experience in a technical support/support specialist position focused on M365.

Microsoft 365 Fundamentals, or ITIL certification is considered an asset.

The Offer

WCB offers a competitive compensation package including a salary range of $63,239-$79,037. Interested candidates can send their resume to Steph MacIntosh via steph@venor.ca. Any offer of employment will be conditional upon the completion of all applicable background checks, including a criminal record check and confirmation of credentials, the results of which must be satisfactory to the WCB. Venor and WCB embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. Visit their website at www.wcb.ns.ca. WCB Nova Scotia champions safety and promotes a diverse and respectful workplace. They are a scent and allergy-reduced environment.